Tuesday, August 16, 2011

Listen to the Chi-Lites...


Decorum being what it is, a Village Board meeting is no place to sing.

Decorum being what it is, I have seen far worse at Village Board meetings.

But I'll pass on singing. Let's put it this way, I swear every time I sing the national anthem, Homeland Security gets nervous.

However, the Aug. 8 Village Board meeting almost gave me a chance to break decorum.  As I listened to the incessant rant by the rep from Commonwealth Edison, two melodies went through my head.

The first, for those of you in the AARP generation, was "electricity cost less today you know, than it did 25 years ago – tweet, tweet Little Bill." Yes, that was an ad for Com Ed.

That was not, however, the message Com Ed was trying to deliver at the Aug. 8 Board Meeting.  It was more or less, have pity on us...it was a bad storm; we need a newer grid…

And this highly skilled Com Ed spokesman made it very clear that “…power outages are very frustrating…”

I hope this guy doesn’t sign on as Carlos Zambrano’s PR guy.

To no surprise, the Board did not want to hear excuses.

Board President Jeff Braiman made it clear that he understood the magnitude of the problem, but the issue was the response time, or lack of, by Com Ed.  Statistically, they tried to plead their case – 600 poles were damages and it required 1,000 employees, many from outside their jurisdiction, to handle the situation.

Yes, the numbers were staggering, but so were their excuses.  Try as they may, however, there was not going to be any sympathy from the Board, especially Jeff Berman who came armed with a just a few words for Com ed.

Berman made it clear that the “Need for self-serving rhetoric is past…the community wants and needs answers to specific questions.”

Who can argue?

While Com Ed bemoaned what it needed, Berman made it clear that they to focus on what they have.  “Your infrastructure is not well constructed or well maintained…(and you’re) now incapable of (having an effective) delivery system.

Berman said the current system is “Repaired with duct tape” and that “Com Ed responds to crisis in its own way.”
Berman was not going to hear any excuses, either.  “I cannot accept Com Ed’s comment that smart grid is the answer…(it) would not have prevented 90 percent of the interruptions.”

So what’s Com Ed’s answer – lobby the legislators.  State Rep. Sid Mathias and Carol Sente attended the Village Board meeting and voiced the obligatory concern.  Their sentiments were apparently echoed by politicos attending a meeting in Highland Park on Tuesday about the outages and lack of response.  This one, however, grabbed the TV cameras.

The rhetoric appeared to be the same – complaints about long delays and poor communication about when service would be restored.

So where does that put us?  No where really.  Com Ed seems oblivious to the fact that besides homeowner inconveniences, their lackluster response impacted businesses and, as Board Member Beverly Sussman noted, persons with medical issues -- what was their recourse?

Braiman said what’s needed is to “challenge the lawmakers... it’s not a GOP or democrat issue – it’s a citizen issue.. which needs a solution.”

But from where? Com Ed? 

Comcast was there, but the reality is this – if they are able to repair their system, but there’s no power, what good is it?

The Chi-Lites
AT&T also had a rep there – why is beyond me – but they claimed they get their service back in 24 hours.  But again, no power, what good does it do?

Which brought up the second song going through my heard. It was by the Chi-Lites who once sang “For Gods sake, you got to give more power to the people.”

How can you argue with that?

But the bottom line is this -- the ball remains solely in Com Ed’s court.

If nothing else, they should go back to their old slogan… “Tweet, tweet little Bill.”

After all, their service is for the birds.

2 comments:

  1. Smart Grid will NOT solve their poor communication with their customers! They promote the use of their text messaging alert system, but I didn't receive a single status update until AFTER my power was restored (and the text told me erroneously that they were still WORKING to restore the power).

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  2. Forget the SMART grid- how about some SMART system maintenance and customer service from CommEd?

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